Last updated: 8 October 2026
CourtTrackPro LLC ("we", "our", "us") operates the CourtTrack Pro application. This Privacy Policy explains how we collect, use, and protect your personal information when you use our tennis tracking application.
Company: CourtTrackPro LLC
Location: Delaware, USA
Contact: contact@courttrackpro.com
We collect the following types of information:
We use your information to:
Your data is stored securely using:
We implement industry-standard security measures to protect your personal information.
We use the following third-party services:
Each service has its own privacy policy governing their use of your data.
CourtTrackPro uses artificial intelligence to provide personalised coaching features (AI Tennis Coach, match analyses, pre-match briefings, training plans, video analysis, equipment and nutrition guidance). These AI features are powered by Anthropic's Claude API, which also reads the receipt photos you attach to an expense in order to extract its amount and date, as well as the UTR results PDFs you import to add your player's match history. Voice notes you record for the coach are transcribed by OpenAI's Whisper API. The structured voice dictation that fills in a form for you is processed by Google's Gemini API.
The app asks for your permission before any of this data is sent. The request names each company and what is sent to it, and you can decline: nothing is transmitted, and the rest of CourtTrackPro keeps working.
When you use the AI features:
You can use CourtTrackPro without the AI features. The AI Coach section is optional and clearly identified, and recording a voice note is always your choice.
We do not sell your personal information. We only share data:
We measure traffic to our sites with Matomo, which we host ourselves at stats.courttrackpro.com, on a server located in Switzerland. No measurement data is sent to any third party, and we use no Google Analytics, no ad network and no advertising tracker.
Matomo is configured without any cookies. On our sites, measurement stores nothing on your device, and there is no consent banner to accept or decline.
What each visit records includes: your IP address and the country inferred from it, the page viewed and its title, the page that brought you there, the outbound links you click, your browser language, your browser and device type, your screen size and the time of the visit.
Separately, a few pieces of information are kept in your browser so that we know where a sign-up came from: where your visit came from, the page you landed on, any campaign parameters, and the date of that first visit. They leave your browser only if you create an account, at which point they are attached to that account. On the marketing site they persist until you clear site data; in the web app they disappear when you close the tab. A language display preference is also kept there.
In the mobile app (iPhone and Android), we also measure, with the same Matomo, the first time the app is opened and the steps of sign-up: the sign-up screen being shown, the start of typing, the form being submitted, any error and its technical nature, and a successful sign-up. Each event includes the step concerned, the platform, the app version, your device's language and the usual technical information of any connection, including the time and the device's IP address. No name, no email address, no account identifier and no device advertising identifier is sent. A random number accompanies the steps of a single use of the app to link them together; it is kept on your phone only for the duration of that use. For this measurement, the only thing kept on your phone is a marker that the first opening has already been reported; it identifies no one. This data is used only to understand where sign-up fails. It is not linked to your account and is never used for advertising tracking.
You can delete all of it by clearing site data in your browser, without preventing CourtTrackPro from working. To opt out of audience measurement, write to contact@courttrackpro.com and we will exclude your visits. In the app, measurement uses no lasting identifier, so we cannot recognise the events of a particular device in order to exclude them. The first-opening marker is erased when you uninstall the app.
Finally, our sign-up pages use Google reCAPTCHA Enterprise to tell a person from an automated program. Google receives technical signals about your browser and device for this purpose.
You have the right to:
Every blog digest email, and every email about your trial and the service, contains an unsubscribe link that takes effect immediately, in one click. Unsubscribing stops all our promotional emails; it does not affect your account. We will still send the emails needed to run your account (sign-in link, password reset, account confirmation).
To exercise these rights, contact us at contact@courttrackpro.com
CourtTrackPro is not intended for children under 13, and the app requires users to confirm they are at least 13. We do not knowingly collect personal information from anyone under 13; if we become aware that we have, we delete it. Users under 18 must have a parent or guardian create and supervise their account, and parents can manage family accounts and control their child's data. The blog subscription is intended for parents and for players aged 13 or older. We do not send our emails about the trial and the service to anyone we know, or have reason to believe, is under 13; if we learn that an account holder is under 13, we stop sending them and handle the account as described above.
We retain your data for as long as your account is active. When you delete your account:
Blog subscription: a request that is never confirmed is deleted after 30 days. A subscription is kept for as long as you remain subscribed. After you unsubscribe (from the blog digest or from our emails about the trial and the service), we keep only your email address, the date you unsubscribed, the email it came from and the reason, with no time limit, so that we never write to you again without a new consent from you and can show that we honoured your choice. If you delete your account, we keep only an encrypted fingerprint (hash) of your address on this opt-out list.
Proof of consent: for as long as your account exists and for 3 years after the last email we sent you, we keep the date of creation of your account, your language and your declared country, so that we can show on what basis we wrote to you.
Free PRO trial: so that the free PRO trial is offered only once, we keep an encrypted fingerprint (hash) of your email address, never the address itself, including after the account is deleted. It is used only to check whether an address has already received the trial.
Your data may be processed in the United States, where our application servers are located; our self-hosted audience measurement server is located in Switzerland. By using CourtTrack Pro, you consent to this transfer. We ensure appropriate safeguards are in place for international data transfers.
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or in-app notification. Continued use of the app after changes constitutes acceptance of the updated policy.
If you have questions about this Privacy Policy or your personal data:
Email: contact@courttrackpro.com
Company: CourtTrackPro LLC, Delaware, USA