Support Center

We're here to help you succeed on the court

Contact Us

Have a question, feedback, or need assistance?

contact@courttrackpro.com

⏱️ Typical response time: Within 24 hours

Quick Links

Frequently Asked Questions

How do I cancel my subscription?

Cancel where you subscribed — not where you use the app.

iPhone / iPad: Settings > your name > Subscriptions > CourtTrackPro > Cancel

Android: Google Play Store > profile icon > Payments & subscriptions > Subscriptions > CourtTrackPro > Cancel

Subscribed on the web, or on an iPhone before 3 September 2026: Email us at contact@courttrackpro.com

Can I share my account with family members?

Yes! CourtTrack Pro supports family accounts: up to 3 people, one player and up to two parents. The account owner invites them from the invitation card on the Home screen.

How do I export my data?

PDF exports (matches, tournaments, academics and finances) are part of PRO. To exercise your data rights (access, copy, deletion), see our Privacy Policy or write to contact@courttrackpro.com.

Does the app work offline?

Partly. Expenses entered without a connection are sent automatically when you're back online, and live match stats are saved on your device as you go. The rest of the app needs a connection.

How do I delete my account?

You can delete your account from within the app (Settings > Delete my account) or visit our account deletion page for instructions.

What happens to my data if I cancel?

Your data remains stored securely. If you resubscribe later, all your matches, tournaments, and history will still be there. To permanently delete your data, use the account deletion feature.

How do I report a bug?

Please email us at contact@courttrackpro.com with:

  • Description of the issue
  • Steps to reproduce
  • Your device type (iPhone, Android, etc.)
  • Screenshots if possible

Manage Your Subscription

iOS (iPhone/iPad)

1. Open Settings
2. Tap your name at the top
3. Tap "Subscriptions"
4. Select "CourtTrackPro"
5. Manage or cancel your subscription

The iPhone app arrived on 3 September 2026. If you subscribed on an iPhone before that date, your subscription was billed through the web and will not appear in this screen — see below.

Android

1. Open Google Play Store
2. Tap your profile icon, then "Payments & subscriptions" > "Subscriptions"
3. Select "CourtTrackPro"
4. Manage or cancel your subscription

Web Subscription

For subscriptions billed through the web — including any taken on an iPhone before 3 September 2026 — please contact us at contact@courttrackpro.com to manage your subscription.

Company Information

Company: CourtTrackPro LLC
Location: Delaware, USA
Email: contact@courttrackpro.com